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I.T.S. News and Events

Why Global Tech Outages Matter in Local Classrooms
Kelly Sain

On October 20, 2025, the cloud-computing platform AWS experienced a major outage that disrupted services across the globe. Reuters Business Insider

While many of us might think of such outages as “tech company problems,” this incident is a timely reminder for our K-12 world — teachers, district leaders, and students and staff alike — that our digital ecosystem is deeply interconnected and dependent on external vendor-partners in ways that directly impact teaching, learning, and assessment.

AWS: What happened

  • AWS’s US-EAST-1 region (in Northern Virginia) suffered a DNS-resolution/ network load-balancer malfunction, which cascaded into outages of many services. WIRED
  • As a result, thousands of sites and apps — from social media to enterprise tools — saw widespread disruption. Business Insider
  • Although AWS restored most services, the event exposed how many systems rely on a handful of cloud providers and data-centers, making the chain of dependencies vulnerable. WIRED

Cloudflare: What happened

The fragility exposed by the October AWS outage was reinforced just a few weeks later by a major service degradation at Cloudflare, a core provider of content delivery network (CDN) and security services for a massive portion of the internet. 

  • On November 18, 2025, Cloudflare experienced widespread failures in delivering core network traffic, impacting platforms globally, including major educational and collaboration tools. (The Guardian, Cloudflare Blog)
  • A "latent bug" within one of its database systems as the root cause. This change inadvertently caused a configuration file used by its bot mitigation system to generate incorrect entries and double in size. (The Economic Times)
  • The oversized configuration file was automatically distributed, exceeding software limits on Cloudflare’s servers and causing them to crash, which resulted in users seeing generic "Error 500" messages across numerous services. The company confirmed it was an internal technical failure, not a cyberattack. (Tom's Hardware, Cloudflare Blog)

Why this matters for K-12 systems

Even if we don’t use AWS directly, many of our applications, platforms, and vendor-partners do. This means an outage like this can ripple into our world in ways that affect classrooms, test administrations, and access to instructional resources. This second high-profile outage within a month underscores the deep and often hidden dependencies of the modern K-12 environment. Cloudflare's services are critical because they handle both speed (CDN) and security (DDoS protection) for websites.

  • When access fails, teachers might be unable to launch digital instruction, proctors may be unable to administer assessments, and students may face delays or disruptions to learning.
  • All cloud-based educational resources, such as learning platforms, research chatbots, and creative tools, rely on centralized infrastructure, meaning any disruption to that access has a direct impact on instruction.

Key take-aways for our TSD community

  1. Systems are interconnected. A cloud-provider outage may not look like a district issue, but since many vendors rely on the same cloud infrastructure, the effect can be felt locally.
     
  2. Communication is critical. When a system fails — internal or external —  we send I.T.S. alerts to help provide clarity about impacts and hope to reduce anxiety in the classroom during outages.

Closing thoughts

The AWS outage of October 2025 And the Cloudflare outage of November 2025 are not just a tech-story — they are a cautionary tale for our education ecosystem. Our teaching and learning depend not just on the classroom, the teacher, or the student device — but on layers of vendor services, platform infrastructure, and even global cloud-networks.

By recognizing this reality, our district can take proactive steps to ensure that when the next cloud-service hiccup happens, our teachers and students remain as uninterrupted as possible.

Anne Dewey

In today’s interconnected world, helping students develop the skills to navigate technology responsibly and thoughtfully is essential. Digital citizenship goes beyond online safety—it’s about fostering empathy, responsibility, critical thinking, and ethical decision-making in all spaces, online and offline. At Thompson School District, we want to support teachers in facilitating these conversations in school and providing guidance families can use to continue them at home.

October 20–24 marks Digital Citizenship Week, a great opportunity to introduce or highlight these conversations and engage students in meaningful activities.

Build Your Understanding: Teachers as Digital Citizenship Guides

Effective digital citizenship instruction begins with teachers developing a strong understanding of the skills, habits, and strategies students need to navigate online and offline spaces responsibly. Before introducing students to concepts like digital footprints, respectful communication, or media literacy, it helps to explore these skills yourself and reflect on how they connect to everyday interactions.

  • Explore resources and lessons: Many resources, including Common Sense Media, provide frameworks for thinking about responsibility, respect, and ethics in digital contexts. You can adapt these lessons to show that the same principles apply in classrooms, playgrounds, and communities.
  • Reflect on personal practices: Consider how you model respectful communication, collaboration, and problem-solving, both online and offline. Students notice both and benefit from seeing consistency.
  • Collaborate with colleagues: Discuss ways digital citizenship lessons can reinforce broader citizenship values like empathy, fairness, and civic responsibility.

Bringing Digital Citizenship into the Classroom

Once you’ve built your understanding, you can begin integrating digital citizenship into everyday teaching. The goal is to make these concepts a natural part of learning rather than a separate unit.

  • Start small: Even short conversations about online safety, respectful behavior, or critical thinking can spark reflection. Emphasize that these skills are used both online and in real-world interactions.
  • Embed into lessons and projects: Connect digital citizenship to teamwork, classroom discussions, and problem-solving activities, highlighting parallels between online and offline behavior.
  • Model thinking aloud: It’s okay to not have all the answers. Share your own thought process when faced with a digital citizenship question. This shows students that reflection, questioning, and learning alongside others is part of responsible decision-making.
  • Use real-world examples: Bring in current events, social media trends, or school-based scenarios to illustrate how digital and civic responsibilities intersect.
  • Encourage reflection: Ask students to consider how their actions affect others and themselves in all contexts, promoting empathy, fairness, and accountability. Activities during Digital Citizenship Week can be a helpful starting point.

Supporting Families at Home

Families play a critical role in helping students practice responsible citizenship both online and offline. Teachers can guide families in starting conversations that feel natural, age-appropriate, and ongoing.

  • Provide simple starting points: Suggest discussions about kindness, respect, and safety. For example, ask students how they would respond to a situation on social media and then discuss how those choices might look in real life.
  • Encourage modeling and reflection: Families don’t need to have all the answers either! Thinking aloud together helps students see that learning and decision-making are lifelong skills.
  • Use resources as conversation tools: Share the TSD flyer or web version on talking with their child about AI.
  • Grade-level focus: Tailor discussions by age: younger students on safety and sharing, upper elementary on privacy and respect, middle school on reputation and media literacy, and high school on ethics and responsible decision-making.

Bringing Digital Citizenship to Life

Start small, reflect, and model thoughtful decision-making in the classroom and beyond. Collaborate with families and students to explore questions together, helping students develop the habits, empathy, and critical thinking they need to be responsible citizens online and offline. Digital Citizenship Week is a perfect time to have these critical conversations and set the stage for ongoing learning throughout the year.

Redefining Learning Series: Professional Learning for the Future of Education
Anne Dewey

More Ways to Earn Credit This Year

This year, the Ed Tech team is expanding opportunities for teachers and staff to earn credit through a wide range of professional learning events as part of the TSD Ed Tech Redefining Learning series. We know your time is valuable, and we want to give you options that support your goals, your schedule, and your curiosity.

TSD Ed Tech Redefining Learning Series

Event/Activity

Hours

Credit options

AI Discovery choice board

1-2 hours

TIC or relicensure

Book Study "AI for Educators"

15 hours

TIC or relicensure

Online Meetup #1: September 16, 2025, 4pm to 5:30pm

1.5 hours

TIC or relicensure

Online Meetup #2: December 9, 2025, 4pm to 5:30pm

1.5 hours

TIC or relicensure

Online Meetup #3: February 10, 2026, 4pm to 5:30pm

1.5 hours

TIC or relicensure

Online Meetup #4: March 10, 2026, 4pm to 5:30pm

1.5 hours

TIC or relicensure

Online Meetup #5: May 12, 2026, 4pm to 5:30pm

1.5 hours

TIC or relicensure

Technanigans, May 27, 2026

7.5 hours

TIC or relicensure

Why this matters

We designed this menu of learning to give you more flexibility in how you participate and earn credit. Whether you want to dip into a short AI activity, join a conversation with colleagues, or take on a longer study, you’ll find a pathway that works for you. Our professional learning theme this year is redefining learning, and each of these opportunities is designed with that vision in mind. They are not just checking a box for credit, but rethinking how technology, collaboration, and innovation can transform teaching and learning. We hope that these options encourage you to stay curious, connected, and growing throughout the year, while helping us collectively redefine learning for our students.

How it works

For each of the learning opportunities that you participate in through I.T.S., we’ll track your attendance and hours. At the end of the year, you’ll receive a certificate that summarizes the professional learning hours you’ve completed with our department. For hours that you are not paid, you can apply those hours toward TIC credit, and we can register you for the appropriate TIC level.  Then you’ll work with the Professional Development Team to finalize the paperwork and payment.

Highlights for This Year

  • AI Discovery Choice Board: Explore artificial intelligence at your own pace with interactive activities that connect directly to classroom practice.
     
  • Online Meetups: In these 1.5-hour sessions, you’ll get the latest district updates in educational technology, practical AI strategies, insights on digital citizenship and media literacy, ready-to-use slides for your site staff meeting, talking points about AI in TSD, and answers to your AI questions, all while collaborating with colleagues across the district.
     
  • TeachMeet Mini-Conference: A two-hour opportunity featuring four fast-paced, 20-minute sessions focused on educational technology. Hear from colleagues, gather new ideas, and walk away with practical tools you can use right away.
     
  • Technanigans: Our signature event returns this summer with a full day of learning, exploration, and hands-on sessions. With multiple strands that highlight AI, digital citizenship, innovation, and classroom-ready tools, this event is designed to inspire and equip you for the year ahead.

Looking ahead

This year’s professional learning menu is designed to give you choice and flexibility in meaningful opportunities to support your instructional journey. Whether you’re curious about AI, eager to try new ed tech tools, or looking to connect with colleagues, there is a pathway for you. We invite you to jump in, explore the opportunities that fit your goals, and be part of redefining learning in Thompson School District. If you have ideas for sessions or opportunities you’d like to see offered in the future, please reach out to our Ed Tech team. We’d love to hear from you.

Technanigans 2025: Energy, Ideas, and a Shared Commitment to the Future
Anne Dewey

On June 3, 2025, nearly 200 educators from TSD and across Colorado came together for Technanigans—the district’s celebration of learning, collaboration, and innovation in educational technology. The day was filled with practical strategies, new tools, and powerful reminders of why educators do what they do.

Keynote speaker Matt Miller, author of Ditch That Textbook, set the tone with his trademark energy and forward-looking perspective. “We tend to make decisions looking through our today's glasses,” he said, “yet we need to help prepare our students for the future—tomorrow.” His message encouraged participants to shift their perspective on how and why they teach, embracing the big changes shaping education today.

Throughout the day, teachers explored tools and platforms both familiar and new, sparking new ideas for classroom application. One participant shared, “Being able to learn about platforms and tools that I had not previously known or used was great!”

Sessions were designed to be hands-on, relevant, and immediately applicable. Educators left with strategies they could implement right away, echoing comments like, “I enjoyed hearing specific information that I can use right away in the classroom!”

The heart of Technanigans was the people. Collaboration and peer learning were clear highlights, with one teacher noting, “I loved learning from other teachers!” Another summed it up perfectly: “It was so friendly and casual. So much to learn in each class!”

Technanigans 2025 demonstrated that teaching is as much about adapting as it is about inspiring. As ideas from the day continue to shape classrooms across the district, the spirit of innovation sparked at Technanigans will carry forward.

More information will be coming soon for Technanigans 2.0. Together, Thompson educators will continue exploring, experimenting, and learning—one innovative step at a time.

Continue your learning

AI Discovery self-paced course

AI for Educators Book Study (registration open until Sept 26)

Online MeetUps

Network Security and Your Role: A Guide for Thompson School District Staff
Erick Baumgartner

Cyber threats are on the rise, and school districts are prime targets. By working together and practicing good habits, we can protect sensitive information, keep classrooms running smoothly and ensure a safe learning environment for all.

Why Network Security Matters

  • Protecting Confidential Data - Safeguards student records, staff information, and financial data while staying compliant with laws like FERPA (Family Educational Rights and Privacy Act). 
  • Keeping Schools Running - Preventing disruptions to classes, and administrative work. 
  • Creating a Safe Digital Environment - Reduces risk from viruses, malware, and phishing that could harm students or staff.

Your Role in Keeping TSD Secure 

  • Be a Guardian of Information - Access only what you need and avoid sharing sensitive information on unsecured platforms. 
  • Practicing Strong Password Habits - see information below about passwords 
  • Stay Alert - Watch for suspicious emails, links or requests. Report anything unusual to I.T.S. immediately. 
  • Secure Your Devices - Lock your computer when away, keep district devices physically secure, and install updates when prompted. 
  • Follow District Policy - and participate in all required security training.

Spotting Phishing and Social Engineering

  • Phishing - Fake emails or messages that trick you into revealing personal data  (“Your password will expire” or “Urgent request from BOE, IT or Principal") 

Red Flags: urgent tone, odd sender email address, mismatched links.

  • Social Engineering - Tactics like pretexting (fake scenarios). Tailgating, (slipping into secure areas) or baiting (using infected USB drives)  

Best Defense: Verify before acting - When in doubt, don’t click and report.

Passwords, MFA & Password Managers

  • Strong Passwords - At least 12 characters, with a mix of uppercase & lowercase letters, numbers, and symbols. Avoid personal information and reusing passwords. Want more info about passwords, check out this post
  • Multi-factor authentication (MFA) adds additional protection even if your password is stolen.  
  • Password manager - securely store, generate and fill passwords. We recommend Bitwarden or similar password manager to keep accounts safe.

Data Privacy and Work Product

  • Student Data, follow the "need to know" principle; access only what’s required for your job. Store and dispose of sensitive info securely. 
  • Work Created at TSD - Documents, presentations, and emails made with district resources belong to the district. Use district accounts and devices for work related tasks only. https://www.tsd.org/boe/policy/g/gbee 

Together, We Keep TSD Safe

Every staff member is part of our cybersecurity team. Your daily actions—large and small—protect our students, our colleagues, and the learning we work so hard to support. Keep this quick Network Security Poster next to your device so we can be aware and keep our data secure.

Thank you for making security a priority!